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B2B Customer Service

Q: How can I retain more B2B customers?

Posted on September 15th, 2014 by Regina Neenan

Lead generation is extremely important, and eNewsletters offer many powerful ways to create those qualified leads. But retaining your current B2B customers is just as important — and can be much more of a challenge. To maintain your loyal customers’ … Read more.

Tags: b2b business, b2b customer service, customer retention, customer retention tool, Lead Generation

Are You in “Communication Debt”?

Posted on June 23rd, 2014 by Regina Neenan

You might know the term technical debt: In software development, it refers to putting off correcting a flaw in software to speed up product release. The “debt” is the time you borrow, compounded by the costly consequences of not fixing the … Read more.

Tags: b2b customer service, branding, communication, company goals, company message

Are B2B Customers Really Influenced by Online Feedback?

Posted on May 27th, 2014 by Regina Neenan

A: Absolutely: B2B customers are influenced by online feedback. B2B customers are usually short on time, so anything from a bad review to a slow response time to their emails or other inquiries can send customers packing and off to … Read more.

Tags: B2B marketing, customer service, feedback, social media

Don’t Forget Your Customers, and They Won’t Forget You

Posted on October 24th, 2013 by Regina Neenan

If your business were a restaurant, would it be the kind of restaurant where the waiter checks in to make sure your patrons are enjoying their meal … or would it be the kind of restaurant where once they get … Read more.

Tags: corporate blog, customer service, email newsletter, eNewsletter, top-of-mind
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Media Contact

Corporate Office:
1044 W. Drake Road, Suite 202
Fort Collins, CO 80526

800-720-5398 | 970-223-6565
Fax: 970-206-0542

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  • About
    • Client Ratings
    • Concept
    • Endorsements
    • Results
    • Team
  • Services
    • Active Blogs
    • Email Newsletter Production & Design Services
    • Social Media Content
    • Opt-In Email List Brokerage
    • Pay-for-Performance Sales Lead Generation
    • Email Software Platform with Marketing Support
  • Gallery
  • FAQ
  • Contact
  • Get Quote