Are You in “Communication Debt”?
by Regina Neenan | Jun 23, 2014 | B2B Customer Service
You might know the term technical debt: In software development, it refers to putting off correcting a flaw in software to speed up product release. The “debt” is the time you borrow, compounded by the costly consequences of not fixing the issue at the...Are B2B Customers Really Influenced by Online Feedback?
by Regina Neenan | May 27, 2014 | B2B Customer Service
A: Absolutely: B2B customers are influenced by online feedback. B2B customers are usually short on time, so anything from a bad review to a slow response time to their emails or other inquiries can send customers packing and off to your competition. To avoid losing...Don’t Forget Your Customers, and They Won’t Forget You
by Regina Neenan | Oct 24, 2013 | B2B Customer Service
If your business were a restaurant, would it be the kind of restaurant where the waiter checks in to make sure your patrons are enjoying their meal … or would it be the kind of restaurant where once they get their food, they don’t see hide nor hair of your staff until...Endorsements
"We've gotten some good leads from the website as a response to the newsletter."
"Proven Systems is unbelievably easy to work with. After the first two issues, they [Proven Systems] knew more about what I want in the newsletter, as far as content, than I do. Sometimes the 'creative' companies are very hard to work with. It's really nice not to have to fight to get the type of copy and articles I want."
"For the past ten years, I have been trying to publish an eNewsletter ... then I received information on Proven Systems and decided to try their services. Within 60 days of hiring them, our eNewsletter was completed and sent."
"The newsletter process went better than I had initially expected; particularly with the articles. Proven Systems stepped into our business and took on the technical mind set needed to write the articles. If they can write for a niche technology like ours, they should be able to write for anyone."
"In today's economy we are all challenged to do more with less. As a business partner, Proven Systems provides valuable insight, recommendations and research that provides for a polished, well thought-out newsletter that allows me to concentrate on our core business."
"Our eNewsletter, The Scope, is a great way for us to share industry news, company news, technology innovations and more with a large audience."
"We received 4 leads the first day that our newsletter was sent! It looks better than it ever has, the articles have been extremely well received by our readers, and Proven Systems made the entire process so painless for me!"
"Anytime I find an exemplary company, I am more than happy to spread the word. Working with Proven Systems has been a smooth process ..."
"The response is almost instantaneous. There's not much lag time between when the eFlier is sent and when leads come in. And we get spikes in our website traffic every time an eFlier or the eNewsletter goes out."
"The Proven Systems' team manages everything from start to finish for us. Their writing is superb, their ability to manage our list is key."
"The newsletter is fabulous! You listened to everything I said and implemented effectively — which is a difficult skill to find. It was effortless on my part and turned out beautiful. Other than the initial calls, I spent less than 10 minutes on this issue. I’m very impressed with the results and would be happy to send you referrals."
"The newsletter is probably the most important marketing tool we have today."
"We know that when you need a job done, whether its jet interior design, custom painting, or mechanical servicing, you call in an expert. We discovered, through a referral, that when you need an expert in newsletter marketing, you call Proven Systems."
"Before we starting using Proven Systems, we were getting little in terms of feedback from our newsletters and blogs. Proven Systems has worked with us to produce quality blogs and newsletters and we’re getting much better feedback. Best of all is that they understand our business and work with us to write blogs and newsletters that reflect our values and philosophy."
"After launching our new newsletter we instantly received a sales lead that quickly became a valuable client! Working with the team at Proven Systems makes the experience of creating a custom newsletter painless and fun. They are creative, responsive, and take amazing pride in the product they put out. I feel confident in saying you cannot get better service nor a better product out there."
"Nice job! You guys are true pros at communicating the essence of what we do in an easily readable and entertaining fashion. And it's so nice to read someone else's fresh words rather than the same ol' ones we've used for 20 years to talk about this stuff."
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