Are You in “Communication Debt”?
by Regina Neenan | Jun 23, 2014 | B2B Customer Service
You might know the term technical debt: In software development, it refers to putting off correcting a flaw in software to speed up product release. The “debt” is the time you borrow, compounded by the costly consequences of not fixing the issue at the...Are B2B Customers Really Influenced by Online Feedback?
by Regina Neenan | May 27, 2014 | B2B Customer Service
A: Absolutely: B2B customers are influenced by online feedback. B2B customers are usually short on time, so anything from a bad review to a slow response time to their emails or other inquiries can send customers packing and off to your competition. To avoid losing...Don’t Forget Your Customers, and They Won’t Forget You
by Regina Neenan | Oct 24, 2013 | B2B Customer Service
If your business were a restaurant, would it be the kind of restaurant where the waiter checks in to make sure your patrons are enjoying their meal … or would it be the kind of restaurant where once they get their food, they don’t see hide nor hair of your staff until...Endorsements
"We know that when you need a job done, whether its jet interior design, custom painting, or mechanical servicing, you call in an expert. We discovered, through a referral, that when you need an expert in newsletter marketing, you call Proven Systems."
"The newsletter is fabulous! You listened to everything I said and implemented effectively — which is a difficult skill to find. It was effortless on my part and turned out beautiful. Other than the initial calls, I spent less than 10 minutes on this issue. I’m very impressed with the results and would be happy to send you referrals."
"In today's economy we are all challenged to do more with less. As a business partner, Proven Systems provides valuable insight, recommendations and research that provides for a polished, well thought-out newsletter that allows me to concentrate on our core business."
"Before we starting using Proven Systems, we were getting little in terms of feedback from our newsletters and blogs. Proven Systems has worked with us to produce quality blogs and newsletters and we’re getting much better feedback. Best of all is that they understand our business and work with us to write blogs and newsletters that reflect our values and philosophy."
"I just wanted to say, since you took over L & L's blog and social media we find ourselves actually stopping to read the articles you post, and quite enjoy them! For what it is worth, Great Job. We really appreciate the work you have put into this."
"We received 4 leads the first day that our newsletter was sent! It looks better than it ever has, the articles have been extremely well received by our readers, and Proven Systems made the entire process so painless for me!"
"Proven Systems is unbelievably easy to work with. After the first two issues, they [Proven Systems] knew more about what I want in the newsletter, as far as content, than I do. Sometimes the 'creative' companies are very hard to work with. It's really nice not to have to fight to get the type of copy and articles I want."
"We get a lot of feedback from customers and prospects praising the content of the eNewsletter and noting how useful it is to them. We have managed to organically grow our distribution list from 20,000 to more than 50,000!"
"The newsletter process went better than I had initially expected; particularly with the articles. Proven Systems stepped into our business and took on the technical mind set needed to write the articles. If they can write for a niche technology like ours, they should be able to write for anyone."
"The requests just keep coming in! I'm amazed and speechless (unusual for me!). You guys are the BEST!!!"
"The response is almost instantaneous. There's not much lag time between when the eFlier is sent and when leads come in. And we get spikes in our website traffic every time an eFlier or the eNewsletter goes out."
"Anytime I find an exemplary company, I am more than happy to spread the word. Working with Proven Systems has been a smooth process ..."
"The Proven Systems' team manages everything from start to finish for us. Their writing is superb, their ability to manage our list is key."
"Nice job! You guys are true pros at communicating the essence of what we do in an easily readable and entertaining fashion. And it's so nice to read someone else's fresh words rather than the same ol' ones we've used for 20 years to talk about this stuff."
"We've gotten some good leads from the website as a response to the newsletter."
"We have nothing but incredible things to say about Proven Systems. The creation and continuation of a newsletter for one of our large global clients has been a thorn in our side for quite some time. How to combat the issue of a global newsletter that has relevance versus something that no one cares about has been the topic of many discussions. You have solved that problem for us. The newsletter is a BIG WIN for us!"
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